Customer Care Center
You may return new and unused merchandise (with original contents and packaging) within 30 days of purchase.
RC Planet does not accept or re-sell any used products.
Items ineligible for return:
Defective Merchandise/Warranty Information:
Products are warranted solely by the manufacturer and contacting them is the best way to resolve any issues you may have with their products. Most manufacturers require that you contact them directly. We can provide you with contact information or you may click here to see our Manufacturer List. Warranties are subject to expiration dates and policies set by the manufacturer. Please note that you will need a copy of your original receipt, which can be obtained through your online account at www.rcplanet.com or we are happy to email a copy to you.
How to return a product:
RC Planet retains exclusive and sole discretion as to whether an item may be returned. An RMA must be obtained prior to returning any product.
RC Planet RMA # _________
9623 South 500 West
Please allow for reasonable shipping time, as well as 3-5 days for our return processing time. Returns without a valid RMA number will not be accepted.
MyReward points used to purchase products are non-refundable
Please do not open a Paypal or Credit Card dispute against the order as that will significantly slow down any possible resolutions for the situation.
Receiving Damaged Shipments or Incorrect Items:
If your package was damaged in transit, please take photos immediately and contact an RC Planet representative. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver. DAMAGES MUST BE REPORTED WITHIN 48 HOURS of receiving the order. No exceptions. WRONG ITEMS MUST BE REPORTED WITHIN 5 BUSINESS DAYS of receiving the order. No exceptions.