Customer Care Center
My Rewards Terms & Conditions
When you enroll in the MyRewards ("Program"), you agree to be bound by these Program Terms and Conditions. R/C Planet, Inc. reserves the right at any time and from time to time, without notice, to add to, remove from, change or terminate the Program; for example, R/C Planet, Inc. may change the Program benefits, MyRewards credit levels, Program affiliations or redemption offers at any time without notice. Participants are responsible for accessing these sites in order to keep informed of Program features applicable to Participants' rights and responsibilities with regard to the Program. For questions regarding the Program, Participants may also call 1-866-787-5487 (9 a.m to 5 p.m., (MST), Monday through Friday).
MyRewards credits accrue and may be redeemed in accordance with these Program Terms and Conditions. R/C Planet, Inc. may further restrict the Program based on your place of residence.
When you obtain MyRewards credits, you have obtained a limited license from R/C Planet, Inc. as described in the these Program Terms and Conditions. Accrued MyRewards credits are not your property. MyRewards credits are not transferable under any conditions, including upon a Participant's death, as part of a domestic relations matter, or in any other matter, and any purported transfer or exchange of MyRewards credits is null and void. Accrued MyRewards credits may not be combined with any other Program Participant's MyRewards credits. All accrued MyRewards credits will be forfeited upon your withdrawal from or termination of the Program.
MyRewards credits have no MONETARY value and may not be combined with any other offer, discount, coupon or promotion. MYREWARDS CREDITS CAN NEVER BE CONVERTED TO CASH OR REFUNDED, EVEN UPON CANCELLATION OF YOUR ACCOUNT BY YOU OR TERMINATION OR SUSPENSION OF YOUR ACCOUNT BY US.
To the fullest extent allowed by law, R/C Planet, Inc. retains ownership rights in any and all MyRewards credits and grants you a limited, non-exclusive, non-transferable license to use MyRewards credits only as specifically designated by R/C Planet, Inc. as part of the Program. In the event that your account is cancelled or terminated by you or by R/C Planet, Inc. for any reason, then you will no longer have the right to use any MyRewards credits stored in or otherwise associated with your account, without any compensation to you or any liability of R/C Planet, Inc. Once MyRewards credits are deleted from your account, they will not be reinstated, except at R/C Planet, Inc.'s sole discretion. Your only recourse and rights, if any, with respect to MyRewards credits obtained by you is to redeem such MyRewards credits in accordance with these Program Terms and Conditions pursuant to eligible redemption offers as specifically designated from time to time in R/C Planet, Inc.'s sole discretion.
You are encouraged to redeem MyRewards credits stored in your account. R/C Planet, Inc. reserves the right, at any time and for any reason, to terminate the Program or to otherwise cease to allow any and all uses of MyRewards credits previously permitted. In such cases, R/C Planet, Inc. generally will attempt to provide advance notice to Participants and an opportunity for Participants to redeem then-existing MyRewards credits for eligible offers, as designated at such time by R/C Planet, Inc. in its sole discretion; however, R/C Planet, Inc. makes no guarantee there will be any such redemption offers available at such time.
The availability of any feature or aspect of the Program cannot be guaranteed. The existence of a particular offer available for redemption of MyRewards credits is not a commitment by R/C Planet, Inc. to maintain or continue to make such offers in the future. MyRewards credits required for any redemption offer may increase at any time. The scope, variety and type of offers that may be available for redemption of MyRewards credits can change at any time. R/C Planet, Inc. have no obligation to continue making offers available for redemption of MyRewards credits. In addition, we may limit your use MyRewards credits stored in your account, including applying limits to: the number of MyRewards credits you may have stored in or credited to your account balance at one time, the number of MyRewards credits you may redeem within a given time period (for example, one day), or the number of MyRewards credits you may obtain per promotion. We also may remove MyRewards credits from your account if they are posted to your account in connection with an activity that is subsequently voided, canceled or involves a return.
How MyRewards Add Up
Points available on nearly every product on RCPlanet.com
Participants are responsible for all taxes, liabilities, surcharges and any other fees associated with participation in the Program.
To the fullest extent allowed by law, R/C Planet, Inc. makes no warranty, express or implied, regarding merchantability, fitness for a particular use or otherwise, regarding the Program or anything obtained by redemption of MyRewards credits, AND R/C Planet, Inc. is not liable or responsible for special, incidental, punitive, consequential, or exemplary damages arising from the or related to the Program or use in any manner of anything obtained by redemption.
You acknowledge and agree that the results of our internal customer service review processes will be considered binding and final by you with respect to any and all matters arising from or related to the Program. R/C Planet, Inc. may audit any Participant's account at any time, with or without notice to the Participant, to ensure compliance with these Program Terms and Conditions. R/C Planet, Inc., in its sole discretion, may cancel, suspend or otherwise limit your access to MyRewards credits stored in your account if there is any suspicious, fraudulent, abusive or unlawful activity associated with your account. If we cancel, suspend or otherwise limit access to MyRewards credits stored in your account, your right to use MyRewards credits stored in your account immediately ceases. We will use reasonable efforts to investigate accounts that are subject to access limitations and to reach a final decision on the limitations promptly. R/C Planet, Inc. reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of the Program Terms and Conditions.
The Program is subject to applicable government laws, rules and regulations. Void where prohibited.