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Help - FAQ's


HELP/FAQ'S

  • Order Status
  • My Account
  • Int'l Shipping
  • Guarantees
  • Pricing/Billing
  • Buyers Guide

Has my order shipped?

Click the "Account" link near the small search box on the navigation bar to check your orders status.

How do I change quantities or cancel an item in my order?

After an order has been submitted online you can no longer edit it through our website. Call or email us and we'll be happy to make your changes (1-866-787-5487 or sales@rcplanet.com). Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "Account" link near the small search box on the navigation bar to track your order.

My order never arrived.

Please click here for more information on our lost package policy.

An item is missing from my shipment.

Click the "Account" link near the small search box on the navigation bar to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

Click the "Account" link near the small search box on the navigation bar to track your order status. Be sure that all of the items in your order have shipped already. If you order displays a Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?

Backordered items will be shipped to you as soon as they become available in our warehouse. Please click here for more information on our store policy.

 

How do I create an account?

1) Click the "Account" link near the small search box on the navigation bar.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. How do I edit my account information?

Click the "Account" link near the small search box on the navigation bar to edit your account information. How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices. Shipping prices are calculated by weight and location.

I forgot my password.

Click the "Account" link near the small search box on the navigation bar. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?

 Please click here for more information on returning an item.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. If the error was made by us we will pay for return shipping and correct the issue without any further charge. If the error was not a fault of ours please view our returns policy for further instructions.

What is your return policy?

 Please click here for more information on returning an item.

When will my order ship?

Please click here for more information on our shipping policy.

Do you ship to my country?

Please click here for more information on our international shipping policy.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not process your order until we receive payment.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. Find more information on our shipping information page.

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

RC Planet Price Matching Policy

At RC Planet we take pride in our lowprices and do constant price comparisons to make sure that we offer the industry's lowest possible prices and best overall value. If you find a lower price on a product somewhere else prior to your purchase, please call, or email us and we'll do our best to match it.

Price matching can only be done on "in stock items" and does not apply to backordered items. This offer does not apply to close-outs, out-of-stocks or prices due to typographical or other errors. We reserve the right to price match solely at our discretion.

Please send as an email or give us a call for price matching information.
Call toll-free 1-866-787-5487 or non-toll-free at 1-801-649-3628.

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security

Do I have to pay sales tax?

Utah residents only.

I have a question on my charges.

Click the "Account" link near the small search box on the navigation bar to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns please contact customer service for assistance.

I need a copy of my receipt/invoice.

Click the "Account" link near the small search box on the navigation bar to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card is authorized for the full amount of your order when the order is placed from our online webstore. Your credit card will then be charged when your order has been invoiced to ship from our warehouse. If an item is backordered or if an item from your order does not ship you will not be charged for that item until it does.

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you know the manufacturers part number of the item you are looking for, enter the numerical portion of the part number into the search bar located at the top of our website. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. The easiest way to find a product is to enter the manufacturers part number into the search box located at the top of our website. Enter the numerical portion of the part number only. To find manufacturers part numbers refer to you owners manual or the manufacturers website. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.