MyRewards - Terms & Conditions

Overview

When you enroll in the RC Planet Rewards Loyalty ("Program"), you agree to be bound by these Program Terms and Conditions. R/C Planet, Inc. (Company) reserves the right at any time and from time to time, without notice, to add to, remove from, change or terminate the Program; for example, R/C Planet, Inc. may change the Program benefits, RC Planet Rewards Loyalty credit levels, Program affiliations or redemption offers at any time without notice. Participants are responsible for accessing this site in order to keep informed of Program features applicable to Participants' rights and responsibilities with regard to the Program. For questions regarding the Program, Participants may also call 1-866-787-5487 (9 a.m to 5 p.m., (MST), Monday through Friday).

RC Planet Rewards Loyalty credits accrue and may be redeemed in accordance with these Program Terms and Conditions. R/C Planet, Inc. may further restrict the Program based on your place of residence.

When you obtain RC Planet Rewards Loyalty credits, you have obtained a limited license from R/C Planet, Inc. as described in the these Program Terms and Conditions. Accrued RC Planet Rewards Loyalty credits are not your property. RC Planet Rewards Loyalty credits are not transferable under any conditions, including upon a Participant's death, as part of a domestic relations matter, or in any other matter, and any purported transfer or exchange of RC Planet Rewards Loyalty credits is null and void. Accrued RC Planet Rewards Loyalty credits may not be combined with any other Program Participant's credits. All accrued RC Planet Rewards Loyalty credits will be forfeited upon your withdrawal from or termination of the Program.

RC Planet Rewards Loyalty credits have no MONETARY value and may not be combined with any other offer, discount, coupon or promotion. RC Planet Rewards Loyalty CREDITS CAN NEVER BE CONVERTED TO CASH OR REFUNDED, EVEN UPON CANCELLATION OF YOUR ACCOUNT BY YOU OR TERMINATION OR SUSPENSION OF YOUR ACCOUNT BY THE COMPANY.

To the fullest extent allowed by law, R/C Planet, Inc. retains ownership rights in any and all RC Planet Rewards Loyalty credits and grants you a limited, non-exclusive, non-transferable license to use RC Planet Rewards Loyalty credits only as specifically designated by R/C Planet, Inc. as part of the Program. In the event that your account is cancelled or terminated by you or by R/C Planet, Inc. for any reason, then you will no longer have the right to use any RC Planet Rewards Loyalty credits stored in or otherwise associated with your account, without any compensation to you or any liability of R/C Planet, Inc. Once RC Planet Rewards Loyalty credits are deleted from your account, they will not be reinstated, except at R/C Planet, Inc.'s sole discretion. Your only recourse and rights, if any, with respect to RC Planet Rewards Loyalty credits obtained by you is to redeem such RC Planet Rewards Loyalty credits in accordance with these Program Terms and Conditions pursuant to eligible redemption offers as specifically designated from time to time in R/C Planet, Inc.'s sole discretion.

You are encouraged to redeem RC Planet Rewards Loyalty credits stored in your account. R/C Planet, Inc. reserves the right, at any time and for any reason, to terminate the Program or to otherwise cease to allow any and all uses of RC Planet Rewards Loyalty credits previously permitted. In such cases, R/C Planet, Inc. generally will attempt to provide advance notice to Participants and an opportunity for Participants to redeem then-existing RC Planet Rewards Loyalty credits for eligible offers, as designated at such time by R/C Planet, Inc. in its sole discretion; however, R/C Planet, Inc. makes no guarantee there will be any such redemption offers available at such time.

The availability of any feature or aspect of the Program cannot be guaranteed. The existence of a particular offer available for redemption of RC Planet Rewards Loyalty credits is not a commitment by R/C Planet, Inc. to maintain or continue to make such offers in the future. RC Planet Rewards Loyalty credits required for any redemption offer may increase at any time. The scope, variety and type of offers that may be available for redemption of RC Planet Rewards Loyalty credits can change at any time. R/C Planet, Inc. has no obligation to continue making offers available for redemption of RC Planet Rewards Loyalty credits. In addition, we may limit your use RC Planet Rewards Loyalty credits stored in your account, including applying limits to: the number of RC Planet Rewards Loyalty credits you may have stored in or credited to your account balance at one time, the number of RC Planet Rewards Loyalty credits you may redeem within a given time period (for example, one day), or the number of RC Planet Rewards Loyalty credits you may obtain per promotion. We also may remove RC Planet Rewards Loyalty credits from your account if they are posted to your account in connection with an activity that is subsequently voided, canceled or involves a return.

Participant Eligibility

  • Only one RC Planet Rewards Loyalty account allowed per individual.
  • Must be accumulated under a Customer account. Points cannot accumulate when Guest Checkout is used.
  • Provision of false information or omission of any information requested on any Program enrollment or redemption form or receipt may be grounds for denial of enrollment and/or accrual of RC Planet Rewards Loyalty credit in the Participant's account.

How RC Planet Rewards Loyalty Add Up

Points available on nearly every product on RCPlanet.com

  • If you believe that you have validly obtained any RC Planet Rewards Loyalty credits that have not posted to your account, then you must contact us within 45 days after the date you claimed to have obtained RC Planet Rewards Loyalty credits. You acknowledge and agree that we may require reasonable documentation to support your claim and our resolution of your claim after our internal customer service review processes will be considered binding and final by you.

Reward Redemption

  • Redeemed points/coupon are valid for six months from date of redemption.
  • All redemption offers are subject to availability. Certain restrictions may apply to specific redemption offers.
  • After a Participant has redeemed RC Planet Rewards Loyalty credits, the Participant will not be able to exchange, refund or return the credits for redeposit in the Participant's account.
  • Must be accumulated under a Customer account. Points cannot accumulate when Guest Checkout is used.
  • By redeeming a RC Planet Rewards Loyalty credit, the Participant releases R/C Planet, Inc., subsidiaries and affiliates from any and all liability regarding the Program or any redemption or use of RC Planet Rewards Loyalty credits. R/C Planet, Inc. is not responsible for replacing lost, stolen or mutilated gift certificates, merchandise or anything else obtained by redemption of RC Planet Rewards Loyalty credits.

Returns/Refunds 

  • Returned items that were partially or fully purchased with rewards points are eligible for a refund in the form of store credit only, less any applicable return fees as stated in our Return Policy.

  • If rewards points are used as partial or full payment on an order, and any part of the original order in which the points were earned is returned, then the return refund will be adjusted for the value of the points used and the refund will be issued as store credit only, less any applicable fees as stated in our Return Policy. 
  • Rewards points have no cash value.

Miscellaneous

Participants are responsible for all taxes, liabilities, surcharges and any other fees associated with participation in the Program.

To the fullest extent allowed by law, R/C Planet, Inc. makes no warranty, express or implied, regarding merchantability, fitness for a particular use or otherwise, regarding the Program or anything obtained by redemption of RC Planet Rewards Loyalty credits, AND R/C Planet, Inc. is not liable or responsible for special, incidental, punitive, consequential, or exemplary damages arising from the or related to the Program or use in any manner of anything obtained by redemption.

You acknowledge and agree that the results of our internal customer service review processes will be considered binding and final by you with respect to any and all matters arising from or related to the Program. R/C Planet, Inc. may audit any Participant's account at any time, with or without notice to the Participant, to ensure compliance with these Program Terms and Conditions. R/C Planet, Inc., in its sole discretion, may cancel, suspend or otherwise limit your access to RC Planet Rewards Loyalty credits stored in your account if there is any suspicious, fraudulent, abusive or unlawful activity associated with your account. If we cancel, suspend or otherwise limit access to RC Planet Rewards Loyalty credits stored in your account, your right to use RC Planet Rewards Loyalty credits stored in your account immediately ceases. We will use reasonable efforts to investigate accounts that are subject to access limitations and to reach a final decision on the limitations promptly. R/C Planet, Inc. reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of the Program Terms and Conditions.

The Program is subject to applicable government laws, rules and regulations. Void where prohibited.
Program effective date April 7th, 2016