Shipping & Processing Info

Order Processing

Due to increased order volume and the impact of Covid-19, it may take longer than usual for your order to arrive.  In addition our call centers are experiencing a high volume of customer calls, and wait times may be longer than usual.

Shipping method selected corresponds to number of days in transit, it does not include processing time. Processing time may increase days for delivery. The shipping preference you choose does not guarantee the shipment or arrival date of your order, it only indicates the service level provided by the carrier once the order ships.

Processing Information: Orders placed during normal business hours, Monday-Friday 8:00 a.m. to 5:00 p.m., are typically shipped within 24-48 hours of processing, excluding weekends and holidays. Based on stock allocation, non-warehoused items may take an additional 2-3 days.

Orders placed after 11:30 a.m. Eastern Time (9:30 a.m. Mountain Time) may not be processed the same day, depending on stock allocation. Also please note that Monday is our busiest processing day and orders placed after 7:00 a.m. EST may not be processed the same day, depending on stock allocation. 

You will be emailed your tracking or label number within 24-48 hours of shipment. You will be able to track it from that email or you may click the "My Account" link at the top of our web page to view your order and track the shipment. Please be sure to utilize the tracking information so you know when to expect the package, this will help prevent theft and loss of product.

Two Warehouse Locations

With two strategically located warehouses, we can ship most in-stock items
to nearly anywhere in the continental United States within 2-3 business days.

Stock allocation at warehouses may affect shipping times.

This may not apply to Free, Super Saver, or Economy shipping methods, based on stock allocation. Please see details below.

PLEASE NOTE THAT DURING THIS TIME SOME SHIPMENTS ARE TAKING MUCH LONGER THAN USUAL FOR ALL CARRIERS. MOST PACKAGES ARE STILL BEING DELIVERED WITHIN A REASONABLE TIME FRAME, BUT SOME ARE EXPERIENCING DELAYS OF 2-10 WEEKS. 

WE HIGHLY ENCOURAGE THE PURCHASE OF SHIPPING INSURANCE OFFERED DURING CHECKOUT.  

Free Shipping on Most Orders of $99* or More (within 48 contiguous United States)  

Limited Time Offer - As a thank you for your patronage we are offering free shipping on most orders over $99* within the 48 contiguous United States (excludes kits, fuel, certain oversize items, taxes, fees). Orders using our free shipping option may take up to 10 business days for delivery as the most cost effective shipping method will be used. Canceling items, changing your shipping address and/or shipping method, or combining orders may affect your cart's free shipping eligibility. Be sure to click on the free shipping option at check out to take advantage of this great offer. If you have any questions concerning this offer please call 1-866-787-5487 or email [email protected]

Free Shipping is not available on international orders - valid only on orders shipping within the 48 contiguous United States.

 free-ship.png  Eligible items will display this icon. Free Shipping eligibility is stated on each product detail page. 

Items ineligible for free super saver shipping include (but may not be limited to):

    • Oversize
    • Hazardous
    • Fragile Items that Required Special Handling
* Before taxes and fees.  
 

Flat Rate $3.99 Shipping

$3.99 Flat Rate Shipping applies to lightweight or smaller merchandise sitewide. All eligible items, including parts, tires, tools, accessories, nutritional items and more, will be clearly marked with the $3.99 Flat Rate Shipping badge. There are no minimum order values to meet so you can order as often as you want, as many items as you need, for only $3.99. If you choose our $3.99 Flat Rate Shipping option we will ship your order via the most cost-effective shipping method; usually this will be Ground shipping, but we may ship via other options when applicable. Orders shipped using our $3.99 Flat Rate Shipping option may take 3 - 7 business days for delivery. Offer may be used in conjunction with a other promotions. Canceling items, combining orders, or changing your shipping address or shipping method may affect your order's eligibility for $3.99 Flat Rate Shipping. 

Applies to U.S. delivery addresses in the contiguous 48 states only. Geographic shipping restrictions may apply to particular products.  Orders shipped to international addresses, PO Boxes or Military APO/FPO are eligible for Discounted Super Saver Shipping (details below).

Applies to U.S. delivery addresses in the 50 states only, including Alaska and Hawaii. 

Express Delivery (1 Day Air and 2 Day Air)

    If you need fast service, we can get your order to you quickly. An estimated delivery date is listed for each shipping method during checkout, but please note the following information for UPS and USPS express services:

    UPS Next Day Air or Next Day Air Saver (1 day) and UPS 2nd Day Air (2 day): Next Day Air orders received on Friday will be delivered on Monday. No deliveries will be made on Saturday, Sunday or UPS observed holidays. Please note that a signature may be required before delivery person can release the package.

    USPS Express Mail (2-4 days): Express Mail orders shipped on Friday will be delivered Saturday or Monday. No deliveries will be made on Sunday or USPS observed holidays. Please note that a signature may be required before the delivery person can release the package.

    Saturday Delivery: If you select the Saturday delivery option during checkout, only the shipping methods that provide Saturday delivery will be shown on the screen. (USPS may, but is not guaranteed to, deliver on Saturdays. In order to guarantee a Saturday delivery, please be sure to choose the guaranteed Saturday delivery options (these are shown as the higher priced options) available with UPS. 

    Please be aware that FedEx and UPS do not count Saturdays, Sundays, or holidays as transit or delivery days.

We are not responsible for delivery delays of express orders due to weather and/or delivery attempts.

FEDEX STATEMENT REGARDING CURRENT DELAYS:

Temporary suspension of FedEx Express Money-Back Guarantee The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service. As a result, Money-back guarantee (MBG) has been temporary suspended for all FedEx Express service till further notice.

USPS Postal

USPS orders are processed within our regular timeline, this option is not a premium shipping method and due to stock allocation and shipping service they may take 7-10 days to be delivered.

Applies to U.S. delivery addresses in the 50 states only, including Alaska and Hawaii. Geographic shipping restrictions may apply to particular products; for example, some tools and hardware items may not be shipped to Alaska and Hawaii using Economy Shipping, applies to APO/FPO addresses when using a United States ZIP Code only.

FedEx Transit Times

Saturdays, Sundays, and holidays are not considered business days by FedEx.

    • Next Day Air or overnight packages shipped on Friday will be delivered on Monday.
    • 2 Day Air packages shipped on Thursday will be delivered on Monday.

Saturday Delivery on express air packages is not available in all areas and FedEx charges an extra fee.  For urgent orders or Saturday deliveries, please contact our sales department at 1-866-787-5487.

We are not responsible for delivery delays due to weather and/or delivery attempts.

*FedEx cannot deliver to P.O. Boxes. We can only ship USPS (postal) to a P.O. Box.

FEDEX STATEMENT REGARDING CURRENT DELAYS:

Temporary suspension of FedEx Express Money-Back Guarantee The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service. As a result, Money-back guarantee (MBG) has been temporary suspended for all FedEx Express service till further notice. 

International Shipping Options

Please Note: Shipping charges only cover transit to your country. You are also responsible for all customs, duties, taxes and brokerage fees that may be charged.

We are pleased to accept orders from outside of the United States. We support payment via Visa, Mastercard, Discover, American Express, and Paypal payment methods for International customers. All items in our store are listed in US dollars. If sending an International Money Order, please ensure payment is in United States Dollars. If you have any questions, feel free to contact us.

Your shipping choices and pricing will appear during checkout and may include: (UPS) United Parcel Service, FedEx, (USPS) United States Postal Service, APC Postal Logistics, or DHL Express Worldwide. Please note that not all shipping choices may be available for your country. The shipping options and pricing for your order can be viewed if you start the online checkout through our website. Just place the items you wish to purchase into your shopping cart and begin the checkout process. You will not be required to make your purchase at that time, but you will be able to view the shipping choices and pricing for your order. Your shipping options available will be dependent upon the weight of your order and the location we are shipping to.

FedEx International

FedEx International is our preferred shipping method for fast, dependable service to most international destinations with estimated delivery times of 2 to 5 business days. Please note - quoted shipping times do not include processing days and are not guaranteed. Estimated arrival time is based on the amount of days in transit after the order has been shipped from our warehouse. Most orders are processed within 24-48 hours but can take longer depending on product stock and location.

First Class International Mail

PLEASE NOTE THAT DURING THIS TIME MANY INTERNATIONAL SHIPMENTS USING THIS METHOD ARE DELIVERED WITHIN 10-12 WEEKS. EVEN IF THERE ARE NO UPDATES DURING THE SHIPPING TIME, THEY ARE STILL EN ROUTE AND MAY TAKE MUCH LONGER THAN USUAL FOR DELIVERY.

Delivery usually in 1-4 weeks, but occasionally can take longer. While economical this is the slowest shipping method we offer. This method is not trackable and not insurable so First Class mail is recommended for low value packages which are not time sensitive. Please do not use this method for shipping high value items since the package is not insurable and if lost we cannot recover any of the value for you. If you need your package quickly and need to track the progress of the package USPS Express or FedEx is recommended. 

Our international postage charges are based on the size and weight of the package. To determine the cost of shipping to an international destination simply place the items you wish to order in your shopping cart and proceed to checkout. You should see the shipping charge before having to enter your credit card information. 

Priority Mail International Mail 

Delivery usually in 10-14 business days, delivery confirmation available to major destinations. While most packages are delivered within 10-14 business days, in rare instances, delays of up from 60 to 90 Days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed. If your order has not arrived within 30 days, an inquiry form will need to be filed with USPS. That usually takes 30 days to process. If the USPS doesn't find the lost package an insurance claim will then be filed with the USPS which could take 30-90 additional days to process. Replacement orders will not be sent out until the inquiry and claim process is complete. Packages with Value exceeding 300.00 are insured at no additional cost to the customer. Packages under $300.00 are not insured unless you contact us to add insurance to your package which will incur additional charges. We are not responsible for uninsured packages which are lost or damaged in transit.

International Express Mail

Delivery usually in 3-5 business days, delivery confirmation available to major destinations. While most packages are delivered within 3-5 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed. Packages with Value exceeding 300.00 are insured at no additional cost to the customer. Packages under $300.00 are not insured unless you contact us to add insurance to your package which will incur additional charges. We are not responsible for uninsured packages which are lost or damaged in transit. If a package is lost or damaged in transit the same claims process is required as outlined under USPS Priority Mail International above.

APC Postal Logistics

Delivery usually in 5-10 business days, limited tracking is available while in transit in the United States, package is insured. While most packages are delivered within 5-10 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.

DHL Express International

Delivery usually in 5 business days, limited tracking is available to major destinations, package is insured. While most packages are delivered within 5 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.

International Taxes

IMPORT TAX: You may have to pay an IMPORT TAX upon receiving the package. This tax is charged by YOUR COUNTRY - NOT RC PLANET.

You are importing goods into your country, so it is YOUR responsibility to pay all applicable taxes. Again - we cannot be held responsible for knowing the laws of your country. If an import tax is required, your shipping carrier (UPS, DHL, USPS or FedEx) will collect it before delivering the package.

To protect against credit card fraud, we MUST ship all credit card orders to the BILLING ADDRESS of the credit card. If you place an order with us to ship to a different country from the billing address on the card, we will NOT ship the order.

Please do not request that we falsify invoices or suppress tariff codes or country-of-origin information. 

Receiving Parts

Please inspect the parts immediately after receiving your order. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver. DAMAGES MUST BE REPORTED WITHIN 48 HOURS of receiving the order. No exceptions. Mis-shipped items must be reported within 3 BUSINESS DAYS of receiving the order. No exceptions.

If delivery is refused then the buyer is responsible for the return shipping costs as well as the standard fees as shown on our Return Policy

Partial Shipments

We make every effort to ship all products in a single shipment, but occasionally items are located in separate warehouses so there is a possibility that we may split your order into two shipments to have it delivered to you as quickly as possible. If for any reason we cannot ship one or more items due to a backorder we will notify you via email. 

Incorrect Parts

Although we do everything we can to get the right part to you, occasionally mistakes can happen. If we ship the wrong part, we will pick it up and replace it. Please let us know immediately if you receive the wrong part by calling our Customer Service Department at 1-866-787-5487. Replacements will be shipped based on the original shipping method.

Lost Package Policy

On the rare occasion that a package is lost in transit , either by United States Postal Service (USPS), UPS or FedEx, please contact us and we will start an inquiry with the shipping carrier. We ask you to allow a reasonable amount of time for delivery, then if you feel a package has been lost please contact us and we will begin the inquiry and/or claim. We reserve the right to wait up to 30 days from the inquiry date to determine if the package is actually lost. If proof of delivery can be obtained (i.e. the package shows delivery confirmation and/or was signed for) then no refund will be given. 

Tracking information for each package is sent to the email address on your account, we ask that you track your packages so that you know when to expect delivery, this will help prevent theft and loss of product. You may also login to your account to view the shipping information. Once a package is successfully delivered, we are not responsible for theft or damage to the merchandise. When using a forwarding company, we are not responsible for lost or damaged merchandise after the forwarding company has accepted delivery. If your package is missing products that were shipped you must contact RC Planet within 24 hours so we can initiate a claim with the shipping carrier. 

Click the "My Account" link near the shopping cart at the top of the screen and go to Order History. Be sure that all of the items in your order were shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your tracking shows a status of "delivered" but you did not receive the package please contact our customer service for assistance within 24 hours of package delivery. It is very important that we are contacted immediately if your package has been delivered but you did not receive it. We will contact the shipping company on your behalf and begin an investigation into the missing package. Please be aware that we cannot guarantee the outcome of the investigation and claim. The best practice is to track your package so you know when to expect delivery, this will help prevent theft.

Shipping to a Different Address

If you are paying with a credit card, we ship to the address where the credit card bill is sent every month (billing address). We may need to verify details and ask for additional information if you are shipping to an address other than your billing address, or if you are a first time customer. We try to avoid any delays but an order could be held 24-48 hours while additional verification is attempted. We reserve the right to ship an order to the credit card billing address that is verified by the credit card processor or the address that is verified on the PayPal transaction.  Please refer to our Store Policy for additional information regarding payment.

If you pay through PayPal, then the shipping address must be confirmed on the PayPal transaction.